Return Policy

1. Scope and Acceptance

This Return Policy forms part of the Terms and Conditions governing the use of Marcas Líder INC’s website. By purchasing from www.mlactivewear.com, the customer acknowledges and agrees to the terms outlined herein.

2. Return Period

Customers may request a return within 20 calendar days from the date of delivery as recorded by the carrier. After this period, Marcas Líder INC is not obligated to accept returns except where required by applicable U.S. consumer protection laws.

3. Condition of Returned Products

To be eligible for a return, products must:

Be in new, unworn, unwashed condition.
Include all original tags, labels, and packaging.
Show no signs of wear, damage, odors, stains, or alterations.

Marcas Líder INC reserves the right to reject any return that fails to meet these conditions.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Underwear and intimate apparel.
Compression garments without intact hygiene seals.
Items marked “Final Sale.”
Items damaged due to misuse, negligence, or improper care.

5. Defective or Incorrect Items

Customers must report defective or incorrect items within 7 calendar days of delivery. If confirmed, Marcas Líder INC will cover all return and replacement shipping costs.

6. Return Shipping Fees

Unless the return is due to defect or error, customers are responsible for return shipping fees. A flat processing fee of USD 4.95 may be deducted from the refund.

7. Return Procedure

Customers must:

Access the Returns Portal at www.mlactivewear.com/returns.
Submit order number, email, and reason for return.
Use the prepaid return label provided by Marcas Líder INC.
Ship the item through an authorized carrier drop-off location.

Inspection occurs within 3–5 business days after receipt.

8. Refunds

Approved refunds are issued exclusively to the original payment method. Processing times vary by financial institution (typically 5–10 business days). Customers may choose:

Refund to original payment method.
Store credit.
Exchange (subject to availability).

9. Exchanges

Exchanges for size or color are permitted when inventory allows. If unavailable, customers may opt for a refund or store credit.

10. Fraud Prevention & Policy Abuse

Marcas Líder INC may investigate and limit returns associated with:

Excessive return frequency.
Wardrobing (wear-and-return behavior).
Bracketing (ordering multiple sizes with intent to return most).
Any activity deemed abusive or fraudulent.

11. Policy Modifications

Marcas Líder INC may update this policy at any time. Changes become effective upon publication on www.mlactivewear.com.

12. Contact Information

For questions or rights related to this policy:
📧 [email protected]
📍 Florida, USA

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Atención al cliente: +1 656 237 7772